Privacy Policy


Let’s be frank, if you are reading this you probably want a more honest and simple to understand version, that’s sort of what we’re all about – so here it is. When you visit the Frank website you will receive some cookies from Frank. We use the anonymous information collected by these and associated services such as Google Analytics to improve Frank. You can disable cookies in your browser, we won’t mind, however this may affect your experience with Frank. Frank also uses interfaces such as Facebook/Instagram; these may track your activity here and associate it with your account with them. Please check their policies and any site Frank links to for their subsequent policies. If you want to get in touch regarding any of this, please drop by our contact page. Contacting us will be kept separate from your usage habits and be treated confidentially.


Thank you for visiting Frank, an online hub for sex and relationship information in Australia. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We don’t collect any Personal Information about you when you visit this website.

You can use this website without telling us who you are or revealing other Personal Information.


The purpose of this website is to provide you with credible and trustworthy information from Australian, state and territory reproductive and sexual health sources.


If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. Your email address will only be used for the purpose for which you have provided it and will not be added to any mailing lists without your prior explicit written consent (email or letter). We will not use or disclose your email address for any other purpose, without your consent. Some other information you provide us may be included in statistical reporting, for example, information on gender and age. This will not contain personally identifying information. Any communication with us will not be related to your activity on our website.


To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.

Information provided by “cookies”

Frank uses “cookies” as a reporting mechanism. Cookies identify traffic coming into and out of the Frank website. Cookies enable our web server to collect information back from your browser each time you visit the Frank website.

Cookies do not identify individual users. When you visit the Frank website, our servers may record information about your usage, the time of your visit, its duration, the pages you visit and style settings. Frank does not collect information which can identify individuals who visit the site. Rather, when you visit the Frank site, Google Analytics compiles data that record and log your visit which may include the following information collected for strictly statistical purposes only:

  • the user’s server address;
  • the user’s top level domain name (for example, .com, .gov, .au, .uk etc);
  • the date and time of the visit to the site;
  • the pages accessed and documents downloaded;
  • the search words and referral sites used;
  • the type of browser used.

Access to, and use of, this information is restricted to Family Planning NSW. No attempt will be made by Family Planning NSW to track or identify individual users or their browsing activities, except in the unlikely event of an investigation, where a law enforcement agency may execute a warrant to inspect Google Analytics logs.

Frank will only use statistics obtained from cookies to ascertain and follow website usage to enable improvements, updates and maintenance of pages of the website.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites, we advise you to be aware and read their privacy policy.

Although all best efforts are made to inspect any site Frank links to, Frank is unable to control what content is presented on these sites or where they may direct you.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s related Privacy Policy. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

Frank also uses interfaces with social media sites such as Facebook, Twitter and Instagram. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Queries, concerns and further information

If you have any queries, concerns or require further information relating to privacy and Frank’s website, contact Frank.